1. Booking Confirmation
The booking is considered confirmed after:
- Payment of a deposit (specified at the time of booking), or
Written confirmation via email / booking platform / WhatsApp.
2. Booking Cancellation by the Guest
Free cancellation: at least 5 days before the check-in date;
Late cancellation: if the cancellation is made less than 5 days before check-in, the paid deposit or the cost of the first night will be retained.
3. No-show
If the guest does not arrive without prior notice:
The full deposit will be retained, or
The total cost of the stay may be charged (depending on the booking conditions).
4. Booking Modifications
Modifications are accepted subject to availability.
Price differences may apply depending on the selected period.
5. Cancellation by the Accommodation Provider
The accommodation provider reserves the right to cancel the booking in exceptional situations (e.g. force majeure), offering:
A full refund of all amounts paid, or
Alternative accommodation (if possible).
6. Refunds
Refunds are processed within 20 working days.
Refunds will be made using the same payment method originally used.
7. Exceptions
During peak periods (holidays, special events, public holidays), the policy may be stricter and may result in the loss of the full cost of the stay.
Note: By making a booking, the guest confirms that they have read and accepted this policy.