1. Company Information
This website is operated by ALCO PROFESIONALRENT SRL, a company registered in Romania, with the following details:
Trade Register No.: J8/2585/17.08.2022
Reg ID: RO46665452
Registered office: Municipiul Brașov, Strada Tudor Arghezi, nr. 17, ap. 402, județul Brașov, România
Phone: +40 742 281 526
Email: contact@4friendsapartments.net
2. Purpose of the Service
The website allows users to book serviced apartments operated by the company. The listed properties are also available on Booking.com, and bookings made on the website are synchronised with that platform.
3. Booking Procedure
Bookings are made online by completing the dedicated form.
Booking confirmation is sent by email once the payment has been processed.
The customer must provide accurate and truthful information.
4. Prices and Payments
All prices are displayed in Romanian Lei (RON) and include VAT.
Payment is made online by card via the secure payment provider Netopia.
A booking is only considered valid once the payment has been confirmed.
5. Cancellation Policy
- Cancellations are accepted in accordance with the conditions displayed within Accommodation Cancellation Policy.
6. Liability
ALCO PROFESIONALRENT SRL cannot be held liable for temporary technical interruptions of the website or errors beyond its control.
The user is responsible for the accuracy of the data provided.
7. Online Payment Processing
To provide you with the option of online payment, we use the NETOPIA PAYMENTS payment processing platform.
When you choose to pay online, you will be redirected to the NETOPIA PAYMENTS platform, where you will be asked to provide certain personal data depending on the selected payment method – for example, card details (card number, cardholder’s first and last name, expiry date, and CVV security code from the back of the card). These details are used strictly for processing the payment through the NETOPIA PAYMENTS platform and are not disclosed to us.
In certain situations, we may transmit directly to the NETOPIA PAYMENTS platform some transaction-related information, namely: the transaction amount, phone number, and email address (if these have been entered in the customer’s account).
In order to ensure transaction monitoring and payment settlement, NETOPIA PAYMENTS provides us with reports regarding the payments we receive. These reports may include the payer’s personal data (first name, surname, email, phone number, billing address). NETOPIA PAYMENTS transmits these details to us as part of their payment processing services.
If any issues arise strictly related to the processing of your payment, you may be contacted directly by NETOPIA PAYMENTS representatives to resolve them.
The NETOPIA PAYMENTS platform processes your personal data as an independent controller for the purpose of online payment processing. You can find more information about their personal data processing policy regarding payments here:
👉 https://netopia-payments.com/nota-de-informare-gdpr-platitori/
Privacy Policy and Personal Data Processing (GDPR)
This policy explains how SC SmartStay Apartments SRL collects, uses, stores, and protects the personal data of customers and visitors of 4friendsapartments.net.
We are committed to complying with European and national legislation on data protection, including the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Types of Data Processed via the Website
When using 4friendsapartments.net, we may collect and process the following categories of data:
Identification data: first name, surname (when making a booking);
Contact data: email, phone number;
Booking details: selected apartment, stay period, accommodation preferences;
Payment details: processed securely by Netopia (we do not store card details on our website);
Technical browsing data: IP address, browser type, cookies, on-site navigation history – used for security, statistics, and user experience optimisation.
2. Purposes and Legal Grounds for Processing
Data collected through the website is processed for the following purposes:
Managing and fulfilling bookings – contractual necessity;
Issuing invoices and fulfilling legal tax obligations – legal requirement;
Communications regarding reservations (confirmations, notifications) – contractual necessity / legitimate interest;
Improving website functionality and analysing traffic – legitimate interest;
Marketing and promotional offers – only based on the user’s explicit consent.
3. Disclosure of Data to Third Parties
Data collected via the website may be disclosed to:
Booking.com, for booking synchronisation;
Netopia, for secure online payment processing;
IT and hosting providers, ensuring the functionality and security of 4friendsapartments.net;
Public authorities, where required by law.
We do not sell or rent personal data to third parties.
4. Data Retention Period
Booking and invoicing data: retained for 5 years, in line with Romanian fiscal legislation;
Contact data used for marketing: retained until consent is withdrawn;
Technical data (logs, cookies): retained between 30 days and 1 year, depending on purpose.
5. Data Subject Rights
As a user of 4friendsapartments.net, you have the following rights under GDPR:
Right of access – to request information about your personal data;
Right to rectification – to correct inaccurate or incomplete data;
Right to erasure (“right to be forgotten”) – within legal limits;
Right to restrict processing – under certain conditions;
Right to data portability – to receive your data in a structured, commonly used format;
Right to object – to data processing for marketing or other purposes;
Right to lodge a complaint with the Romanian Data Protection Authority (ANSPDCP) – www.dataprotection.ro.
Requests regarding the exercise of GDPR rights can be submitted at: contact@4friendsapartments.net and +40 742 281 526